So the folks at Forrester set out to investigate how to create successful RIAs. The report focuses mostly on Cynergy who is one of the big guys in the field of RIA development (so they know what they are doing). I have to say that I am not surprised by the findings or by the way Cynergy designs and builds applications. To me it seems like common sense. But I am glad that this "official" report calls some attention to it.
You can buy the report from Forrester or get a free PDF of it from Cynergy.